Shipping and Delivery Policy
RTA (Ready to Assemble) and ASSEMBLED CABINET ORDERS - Freight
The cabinets are packaged unassembled in individual boxes and placed onto a shrink wrapped pallet. The cabinets will be shipped via common carrier (Yellow/Roadway, R&L, SAIA, XPO, Southeastern Freight, etc.) using the most efficient provider based both on estimated time and price. ALL SHIPMENTS ARE MARKED AS RESIDENTIAL DELIVERY, CURBSIDE DELIVERY ONLY. Orders can be shipped to businesses with or without a loading dock, residences, and construction sites. Please contact us for additional options. A person will need to be on site to inspect and sign for the shipment. A lift-gate is included on all residential deliveries and available for commercial deliveries if needed. The driver is only responsible for CURBSIDE DELIVERY on residential deliveries or commercial deliveries without a dock or forklift. All destinations must be tractor trailer accessible. Shipping and handling charges cover one delivery attempt to the customer. In the event that due to customer availability or other customer circumstances, an order is not deliverable, the customer will be responsible for additional shipping and handling. Change of delivery address could incur additional shipping charges. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected and documented with the driver for damage. MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER.
RTA (Ready to Assemble) CABINET ORDERS - UPS/FEDEX
The cabinets will be packaged unassembled in individual boxes shipped via UPS or Fedex. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected and documented for damage.
Consignee Inspection Checklist
Please let us know if you have any questions or concerns.
IMPORTANT: Never refuse a delivery. If you refuse a delivery you may be subject to restocking fees, redelivery fees and refund deductions for any potential damages that occur during the return shipment.
Please see the Policies for Receiving LTL Orders,
**Customer MUST mark on the delivery receipt if any visible damage, pallet damage, pallet missing when delivered, otherwise no damage claims will be accepted.
Mandatory Receiving Requirements for LTL or UPS Deliveries
Step 1: Check skid and loose piece count on Bill of Lading (BOL)/Delivery Receipt(DR), and match it to the actual amount on pallet and loose pieces on the pallet.
Step 2: Visually check pallets for damage. IMPORTANT: If the boxes appear to be damaged, take close-up and wide-angle photographs of the damage.
Step 3: YOU MUST note any damage or missing items on the carriers BOL/DR at the time of delivery. Any deliveries accepted and signed by customers without such notes will be considered complete and no claim can be made.
*For shipments with R&L Carriers, if you have damaged items, please be sure to take multiple pictures of the pallets with the driver in the pictures if possible. R&L no longer lets customers notate the delivery receipt for damages but MUST provide you with an exception number for the damages. You must have this number in order to file a claim with us. If you do not have this exception number we will NOT be able to file a claim on your behalf. Please be sure you submit all photos and the exception number within 24 hours of receiving your shipment. R&L Carriers only allows us 48 hours to submit the claim from the time your order is delivered. Customer Service must have this information within 24 hours of you receiving the shipment.
Step 4: Check packing slip (located on shrink-wrap of pallet) against the actual items on the pallet. Item numbers are located on the outside of each box
Step 5: Sign the Bill of Lading (BOL)/Delivery Receipt (DR). Keep one copy and save it for future reference, if needed. When you sign, you are accepting that delivery is complete and has no damage unless noted on BOL/DR at the time of delivery.
* If you must have 48" panels shipped, Great Buy Cabinets will only guarantee 42" will be good. Up to 6" of damage is considered normal.
* Make a note on all copies of the BOL/DR that lists the items that are missing or signs of damage.
* Pictures of any damaged product and packaging are required. Please contact Warehouse Distributors to start the claim process.
* Please submit with claim form to claims@greatbuycabinets.com within 15 business days of delivery
* In case of items that need to be returned, please see the Return/Cancellation Policy.
* In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy.
*CALL 855-853-0402 FOR HELP WITH THIS ORDER.
Have a fantastic day!
