Returns/Cancellation/Claims Policy
Returns
RTA Kitchen and Bathroom Cabinets: RTA cabinets may be returned within 14 days of receiving the product. Customers wishing to return items will be responsible for a 25% restocking fee and the shipping cost to send the products back to the warehouse. The products must be returned in the original packaging and in good condition.
To process a claim, email us at claims@greatbuycabinets.com with your reason for return and the specific SKU of the item(s) you would like to return. We will then provide you with a shipping label and details.
In order for you to receive credit, you must receive authorization from us prior to shipping out the return. Once the warehouse receives the return item, we will inspect it for damages. Please note that your credit will be given up to 7 days after the returned items arrive at the warehouse for inspection. If everything is intact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping cost will not be refunded and if the order qualified for free shipping, the actual freight cost that Great Buy Cabinets paid for the delivery will be deducted from any applicable credits.
Cancellations
RTA Kitchen and Bathroom Cabinets: You will have 24 hours to cancel orders without subject to penalties. After 24 hours, you will be charged a 25% cancellation fee.
Assembled Kitchen and Bathroom Cabinets: Assembled Kitchen and Bathroom Cabinets cannot be returned for any reason due to our manufacturer’s policies. For this reason, it is important to check all measurements prior to ordering to ensure you are ordering the correct pieces. If an assembled item is damaged, it will be replaced for the same item only.
Please let us know if you have any questions or concerns.
IMPORTANT: Never refuse a delivery. If you refuse a delivery you may be subject to restocking fees, redelivery fees and refund deductions for any potential damages that occur during the return shipment.
**Customer MUST mark on the delivery receipt if any visible damage, pallet damage, pallet missing when delivered, otherwise no damage claims will be accepted.
Mandatory Receiving Requirements for LTL or UPS/Fedex Deliveries
Step 1: Check skid and loose piece count on Bill of Lading (BOL)/Delivery Receipt(DR), and match it to the actual amount on pallet and loose pieces on the pallet.
Step 2: Visually check pallets for damage. IMPORTANT: If the boxes appear to be damaged, take close-up and wide-angle photographs of the damage.
Step 3: YOU MUST note any damage or missing items on the carriers BOL/DR at the time of delivery. Any deliveries accepted and signed by customers without such notes will be considered complete and no claim can be made.
*For shipments with R&L Carriers, if you have damaged items, please be sure to take multiple pictures of the pallets with the driver in the pictures if possible. R&L no longer lets customers notate the delivery receipt for damages but MUST provide you with an exception number for the damages. You must have this number in order to file a claim with us. If you do not have this exception number we will NOT be able to file a claim on your behalf. Please be sure you submit all photos and the exception number within 24 hours of receiving your shipment. R&L Carriers only allows us 48 hours to submit the claim from the time your order is delivered. Customer Service must have this information within 24 hours of you receiving the shipment.
Step 4: Check packing slip (located on shrink-wrap of pallet) against the actual items on the pallet. Item numbers are located on the outside of each box
Step 5: Sign the Bill of Lading (BOL)/Delivery Receipt (DR). Keep one copy and save it for future reference, if needed. When you sign, you are accepting that delivery is complete and has no damage unless noted on BOL/DR at the time of delivery.
* If you must have 48" panels shipped, Great Buy Cabinets will only guarantee 42" will be good. Up to 6" of damage is considered normal.
* Make a note on all copies of the BOL/DR that lists the items that are missing or signs of damage.
* Pictures of any damaged product and packaging are required. Please contact Warehouse Distributors to start the claim process.
* Please submit with claim form to claims@greatbuycabinets.com within 15 business days of delivery
* In case of items that need to be returned, please see the Return/Cancellation Policy.
* In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy.
*CALL 855-853-0402 FOR HELP WITH THIS ORDER.
** If these notes are not documented on the BOL/DR WE WILL NOT BE ABLE TO FILE A CLAIM AND YOU WILL BE RESPONSIBLE FOR RE-PURCHASING DAMAGED MERCHANDISE **
Note:
- Parts must be requested at the time of inspection, not after the cabinet has been assembled. Concealed and Freight damage warranty claims must be reported within 14 business days of receiving the product.
- Only 1 replacement claim can be submitted for each order, so please have all of that information on the same request.
- We cannot provide freight damage replacement parts at no charge if you do not write “Box Damage/Product Damage” on the BOL/DR.
- We cannot replace missing items if they are not noted on BOL/DR.
IMPORTANT
The driver cannot leave until you have signed the BOL/DR – take the time and get it right as quickly as possible. If the driver leaves your dock and you have signed the BOL/DR with no additional notes, you are stating that everything on your order is received in full and in good/acceptable condition! Claims made beyond this point will be subject to additional charges.
If the driver should refuse to wait for you to check the packing slip against the delivered items make the following notes on all copies of the bill of lading:" Driver refused to allow the time for me to check to make sure all items were on the pallet"
Missing or Damaged Items: (Including Concealed Damage):
Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading. Freight damage claims must be filed within 14 days. No claims will be allowed without the proper paperwork.
Concealed damage, any damage discovered upon opening the packages, needs to be filed within 14 days. in the same manner.
Please include the following: email to claims@greatbuycabinets.com
